77phl Privacy Policy

When you use the 77phl platform, we collect different types of personal information depending on how you interact with the service. Here's what we typically collect and at which point:

During registration: Your full name, date of birth, contact number, email address, and the login credentials you create. Date of birth is collected to verify that you meet the 21+ age requirement for the platform.

During KYC verification: A government-issued ID (such as a Philippine passport, driver's licence, or national ID), and in some cases a selfie for identity matching. This is required before withdrawal processing.

During transactions: Details related to deposits and withdrawals, including the payment method used (e.g., GCash, Maya, or bank transfer), transaction amounts in Philippine Peso, and reference numbers. We do not store complete bank account or e-wallet credentials on our servers.

During platform use: Gaming activity, bet history, session data, device type, operating system, IP address, and browser or app version. This technical data helps us maintain platform performance and identify suspicious activity.

From support interactions: If you contact the 77phl support team via live chat or email, the content of those conversations may be stored for quality assurance and dispute resolution purposes.

The personal information 77phl collects is used for specific, legitimate purposes related to operating the platform and serving registered players. We do not use your data for purposes beyond what is described here without your consent.

We may also send you account-related notifications — such as OTP codes, withdrawal confirmations, and security alerts. These communications are operational and cannot be opted out of while your account is active, since they are necessary for account security.

Any marketing or promotional communications (where applicable) will only be sent with your consent, and you can withdraw that consent at any time by updating your communication preferences in your account settings.

77phl does not sell, rent, or trade your personal information to any third party. Data is shared only in the limited circumstances described below, and only to the extent necessary for those purposes.

Payment processors: To facilitate deposits and withdrawals in Philippine Peso, we pass necessary transaction data to the relevant payment service providers (such as Philippine bank systems, GCash processing infrastructure, and Maya). These providers process your financial data under their own privacy and security policies.

Identity verification services: Your KYC documents may be processed by a third-party identity verification provider to confirm your identity before withdrawal is enabled. These providers are contractually bound to use your data only for verification and to handle it securely.

Game providers: Certain game titles on the 77phl platform are supplied by third-party game developers. Session and gameplay data may be shared with these providers to facilitate game delivery. These providers do not receive your financial or identity data.

Legal and regulatory requirements: 77phl may disclose personal information when required to do so by applicable law or in response to a valid legal process. We will disclose only what is legally required and, where permitted, will notify the affected account holder.

Keeping your personal information secure is a core part of how 77phl operates. We apply technical and procedural safeguards at multiple levels:

• SSL/TLS encryption protects all data in transit between your device and our servers;
• OTP (one-time password) verification adds a second layer of authentication to account logins and sensitive actions;
• Secure data storage with access controls limits who within 77phl can view sensitive account and payment data;
• Activity monitoring helps us detect unusual login patterns or suspicious account behaviour in real time;
• KYC document handling follows strict access and retention controls — documents are used only for identity verification and are not accessible beyond the teams that need them.

While we take these measures seriously, no online platform can guarantee absolute security. You also play a role in protecting your account — keep your password confidential, do not share your OTP with anyone, and contact support immediately if you notice anything unusual with your account.

The 77phl website uses cookies and similar technologies to keep the platform functional and to understand how it is used. Here's a plain-language breakdown of the main types we use:

• Essential cookies: These are required for the platform to work — for example, keeping you logged in during your session. You cannot opt out of these while using the site.
• Functional cookies: These remember your preferences, such as display settings and language options, to improve your experience across sessions.
• Analytics cookies: These help us understand which parts of the platform are used most, how long sessions last, and where users encounter issues. This data is used in aggregate and does not identify individual users.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but may affect certain functional features. The 77phl Android app uses similar session and analytics tracking through the app itself rather than browser cookies.

As a registered user of 77phl, you have the following rights regarding your personal information:

Access: You can request a copy of the personal information 77phl holds about your account by contacting support via live chat or email.

Correction: If any information in your account is inaccurate, you can update it through your account settings or by requesting a correction through support.

Deletion: You may request that your account and associated personal data be deleted. Note that certain data may need to be retained for legal, financial, or regulatory reasons even after an account closure request. We will explain what can and cannot be deleted when you make the request.

Portability: You may request a copy of your personal data in a structured, commonly used format for transfer to another service.

To exercise any of these rights, contact the 77phl support team via live chat (available 24/7) or at [email protected]. We will acknowledge data requests within a reasonable timeframe and respond in full as promptly as circumstances allow.

77phl retains personal information only for as long as is necessary for the purposes it was collected, or as required by applicable legal and operational obligations.

• Active accounts: Personal and transactional data is retained for the duration of your account's active status.
• Closed accounts: Following account closure, certain data — particularly financial transaction records and KYC documents — may be retained for a defined period to meet legal record-keeping requirements.
• Support records: Chat logs and email correspondence with the support team are retained for a limited period for quality assurance and dispute resolution purposes.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

The 77phl platform is strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under this age. If we become aware that an account has been created by a person who does not meet the age requirement, that account will be closed and any data collected in connection with it will be deleted in accordance with our retention policy.

If you believe that a minor has created or accessed a 77phl account, please contact the support team immediately so the matter can be addressed.

77phl may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements in our data practices. When material changes are made, registered users will be notified through the platform or via their registered contact details.

The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to check this page periodically so you stay informed about how your data is handled. Continued use of the 77phl platform after an update constitutes acceptance of the revised Privacy Policy.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which are published on the 77phl website.